Can't Sign In?
Having Trouble Registering?
If you try to register and receive the following message: "The information you entered does not match our records. Enter your member ID number and name exactly as it appears on your card," please make sure you are registering on the correct website. Check your ID card to verify the company that administers your health plan.
The following links will take you to the websites affiliated with Arkansas Blue Cross and Blue Shield.
- If you forget your username, you can select the "Forgot your username?" link on the home page of My Blueprint and enter your member information.
- If you forget your password after you successfully sign in once, you may answer your secret questions to enter My Blueprint. You will then have to create a new password. Select the "Forgot your password?" link on the home page of My Blueprint.
- Your password is sensitive to upper and lower case. You must use your shift key on your keyboard for capital letters. Your password must be at least 8 characters and no more than 12 characters in length. You need your password plus your username to enter My Blueprint. You are allowed only three unsuccessful log-in attempts. Your account will be locked for a period of time after the third log-in attempt.
Frequently Asked Questions (FAQ)
What should I do if I forget my password?
Select the "Forgot your password?" link. You will be able to access My Blueprint if you successfully enter your username and the answers to your secret questions that you selected when you registered. The answers must match exactly the answers you entered when you registered.
What if I have not registered?
Select the "First-time user?" link. You will be directed to the "Member Registration Introduction" page that will provide instructions on how to register.
What if my account is locked when I attempt to sign in?
After a certain number of unsuccessful log-in attempts, your account will be locked for a period of time. The locking helps protect your personal information from hackers. You can come back to the site later or register again.
What should I do if I get a message saying that my browser needs to be updated?
If My Blueprint detects a browser that doesn't support our level of encryption, you will receive a message telling you that you need to update your browser. Updates are usually free on the website that supports your browser. Encryption is necessary to protect the security of your personal information.
I am a federal employee. Why can't I sign in here?
Federal employees are covered under the Federal Employee Program (FEP), which is administered through a separate computer system that houses the data for all federal employees enrolled in the FEP. My Blueprint cannot access this data. You should go the FEP website at http://www.fepblue.org for more information or call Customer Service at 1-800-482-6655.